Privacy Policy

Last updated: March 31, 2026

Fynstream ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live streaming and video on demand platform, website, and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, organization name, and password when you create an account.
• Billing information: payment method details processed securely through our payment providers (Stripe and PayPal). We do not store full card numbers on our servers.
• Content: live streams, video uploads, thumbnails, and other media you create or upload through the Service.
• Communications: messages you send to us through support tickets or email.

1.2 Information Collected Automatically

• Usage data: pages visited, features used, stream analytics, and interaction patterns.
• Device information: browser type, operating system, IP address, and device identifiers.
• Viewer analytics: aggregated viewer counts, geographic distribution, and playback quality metrics for your streams and videos.
• Log data: server logs including access times, error logs, and API request metadata.

1.3 Cookies and Tracking

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related billing information.
• Authenticate your identity and manage your account.
• Provide stream analytics and viewer metrics on your dashboard.
• Send service-related notifications (e.g., stream status, usage alerts, invoice receipts).
• Respond to support requests and communicate with you.
• Monitor and prevent fraud, abuse, and security threats.
• Enforce our Terms of Service and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: third-party vendors that help us operate the Service, including cloud hosting, payment processing, email delivery, and content delivery networks.
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.
• With your consent: when you explicitly authorize sharing.

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit.
• Encrypted storage for sensitive data (passwords are hashed with bcrypt).
• Regular security audits and vulnerability assessments.
• Role-based access controls for internal systems.
• Two-factor authentication (2FA) available for all accounts.

5. Data Retention

We retain your account information for as long as your account is active. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Stream recordings and VOD content are deleted when you remove them or when your account is terminated.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (right to erasure).
• Export your data in a portable format.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at the email address provided below. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

9. Third-Party Services

The Service may contain links to or integrations with third-party services (e.g., social media platforms for multistreaming, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@fynstream.com
• Through the support ticket system in your dashboard